Filemedia IT charging VAT to non-EU customers. Are you affected?

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Long story short, i noticed that filemedia included VAT in their invoice this month so i decided to write in to inquire about it. According to them they are/will be charging VAT to all clients with the justification that they are offering digital services and what matters is where the service is located.

What's your take on this? It's not much but I've never had to pay VAT (since I'm not from EU) before.

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