CentrioHost won't reissue an SSL certificate

Web VPS

Back in July last year @CentrioHost were doing a promotion for a wildcard AlphaSSL certificate for $2 with a $2 reissue fee.

All had been working fine until December when I reluctantly had to move our main box to another host. Upon changing we started getting certificate errors so yesterday I went to login to my CentrioHost account and was greeted with a notice saying my details didn't exist.

I submitted a ticket asking if my account was locked and also asked for a reissue.

Please see the interactions below.

Am I being a dick? Or are CentrioHost really a bunch of twats?

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